(4.2 / 5)1572+ Ratings

Firmoo Eyeglass Reviews

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Overall Rating

4.2
12 Reviews
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About Firmoo Eyeglass

Firmoo.com is an online eyewear store that offers a variety of products and services. The store provides both prescription and nonprescription eyeglasses and sunglasses. Customers can choose from a wide range of frames to suit their preferences and can also customize their lenses with tints, polarization, and other features. In addition to eyewear, Firmoo sells a variety of glasses cases, cleaning cloths, and chains.

One of the key services offered by Firmoo is a virtual try-on service, allowing customers to see whether frames suit them before committing to a purchase. The company also offers free standard shipping on US orders over $69, a 60-day return & exchange policy, and 24/7 live chat customer service.

Firmoo believes that glasses shouldn't be expensive and aims to provide quality prescription eyeglasses and sunglasses at affordable prices. The company offers worldwide shipping and strives to meet all optical needs from the factory to the customer's doorstep.

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Firmoo Eyeglass Customer Reviews (12)

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George Coates
George Coates
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Feb 15, 2023
George Thomas
George Thomas
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Feb 14, 2023
Isabel Bell
Isabel Bell
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Feb 13, 2023
Heloise Boileau
Heloise Boileau
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Feb 13, 2023
Raymond Cyr
Raymond Cyr
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Feb 13, 2023
Vittoria Conti
Vittoria Conti
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Feb 13, 2023
Vakhita Ibragimov
Vakhita Ibragimov
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Feb 10, 2023
Matthias Brandt
Matthias Brandt
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Feb 10, 2023
Louis Curtis
Louis Curtis
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Feb 10, 2023
Michael Chambers
Michael Chambers
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Feb 9, 2023

Firmoo Eyeglass Customer’s Q&A

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Firmoo Eyeglass Features and Benefits

Here are some key features and benefits of Firmoo.com:

  • Professional eyecare at affordable prices: Firmoo is a one-stop optical destination for customized eyewear services and professional prescription advice.
  • Trendy, not spendy: Firmoo offers a wide range of fashionable frames and cool lens features at competitive prices.
  • Virtual try-on service: This feature allows customers to virtually try on glasses before purchasing.
  • Free scratch-resistant lens coatings: All lenses come with a free scratch-resistant coating.
  • Customizable lenses: Customers can customize their lenses with tints, polarization, light transition, blue light blocking filters, and lens protection.
  • Strict quality control: Each production of lenses is processed by trained specialists in Firmoo's own factory, and the labs follow strict FDA guidelines.
  • Excellent customer service: Firmoo has a friendly customer service team that is willing to help purchasers navigate lens and frame options.
  • 60-day Return & Exchange: Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.
  • 365-Day Warranty: This covers any possible defect in materials and workmanship.

These features make Firmoo a popular choice for eyewear shopping. Enjoy shopping!

About firmoo.com Prices and Cost?

Firmoo.com is an online eyewear store offering a variety of glasses. The prices for glasses on Firmoo.com are quite reasonable. For example, the M88105 and S939 models are priced at $25.99, while the S1366 and F6528 models are available for $23.99. There's also a model ST939 priced at $39.00. In addition to these, there are glasses available for as low as $14.00. It's important to note that these prices can vary based on the specific features and customizations chosen for each pair of glasses. Firmoo.com also offers free standard shipping on US orders over $69 and a 60-day return & exchange policy. They also provide a 365-day warranty covering any possible defect in materials and workmanship. Please note that prices may vary and it's always best to check the website for the most accurate and up-to-date information.

About firmoo.com Payment Method?

The payment methods accepted by Firmoo.com include PayPal and Credit/Debit Cards (including Master, Visa, Express, Discover). It's important to note that check or money orders are currently not accepted as payment methods.

Firmoo Eyeglass FAQs

FAQ

Firmoo Eyeglass Alternatives

Here are the top 10 alternatives to Firmoo.com:

  1. Zenni Optical
  2. Warby Parker
  3. EyeBuyDirect
  4. GlassesUSA
  5. FramesDirect
  6. Zeelool
  7. Glass and Lens
  8. Eyeconic
  9. 39 Dollar Glasses
  10. The Eye Shop

These alternatives offer a variety of eyeglasses and services similar to Firmoo.com. Some of them also provide features like military discounts, free shipping & returns, cash-back programs, and accept various payment options. Always remember to compare features and prices before making a purchase.

FAQ

How To Open A Firmoo Eyeglass Account?

To open an account on Firmoo.com, follow these steps:

  1. Visit the Firmoo.com website.
  2. Click on the Login button.
  3. Click on Create to start the account creation process.
  4. Fill in the required information, including Title, Password, and Phone Number.
  5. Check the box if you would like to receive texts and WhatsApp messages from Firmoo.
  6. Click on Create an Account to finish the process.

Remember, the password should be secure and unique. After creating the account, you can start browsing for glasses and place an order. Enjoy shopping!

FAQ

What forms of payment are accepted by Firmoo Eyeglass?

Firmoo Eyeglass accepts payment via PayPal and credit/debit cards (including Master, Visa, Express, Discover). They do not accept checks or money orders.
FAQ

What is the warranty period for Firmoo Eyeglass products?

Firmoo Eyeglass products come with a 6-month warranty period from the date of receipt, covering any possible defect in materials and workmanship. Please note that this warranty does not cover damage caused by accidents, negligence, or improper care.
FAQ

What is the return/exchange policy for Firmoo Eyeglass products?

Unsatisfactory glasses can be exchanged or refunded within 30 days of receipt, with shipping fees applying. Each order is eligible for a one-time exchange/return.
FAQ

Does Firmoo Eyeglass ship worldwide?

Yes, Firmoo Eyeglass ships worldwide. Estimated shipping prices and delivery times for different countries can be seen on their Shipping and Tracking page.
FAQ

How long does it take to receive an order from Firmoo.com?

The delivery time for an order from Firmoo.com can vary. Generally, deliveries come in 1-7 business days from the time of processing, which can take up to a week, depending on the type of lenses needed. For standard shipping, the glasses should arrive 1-2 weeks after the order is placed. However, it's important to note that the processing time may take longer due to the complexity of the lens creation. Additionally, the delivery may be delayed due to public holidays or other factors such as COVID-19. Therefore, it's recommended to expect the new glasses to arrive at the doorstep 10-14 days after placing the order.

FAQ

What is the return policy for Firmoo.com?

Firmoo.com offers a 365-Day Warranty covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. In addition, there is a 60-Day Exchange & Return policy. Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. Only shipping fees will apply. Each order is eligible for a one-time exchange/return. Please note that the 'exchange order' is not eligible for another exchange/return. If the glasses are broken after wearing less than 60 days, Firmoo.com takes full responsibility for damaged goods problems and can remake totally free or offer a full refund. If the glasses received are not what was ordered or have missing parts or defects, Firmoo.com will take full responsibility if they have not fulfilled the order according to the order details. If the glasses have little defects that will not affect normal wear, and the customer would like to accept the glasses, Firmoo.com can send a voucher or partial-refund as compensation.

FAQ

About firmoo.com Popular Products and Services?

Firmoo is an online eyeglass retailer that sells both prescription and nonprescription lenses, as well as eyewear accessories. It offers a virtual try-on service and free scratch-resistant lens coatings. The company provides a wide range of frames to suit people with different preferences, and customers can also choose to customize their lenses with tints, polarization, and other features.

Firmoo began trading in 2009. The company offers prescription eyeglasses and sunglasses. Individuals can also select nonprescription sunglasses. People interested in Firmoo’s glasses can choose from a variety of frame styles and colors. After finding their preferred frames, customers can choose between prescription or nonprescription lenses and select various options, such as everyday use, readers, driving, and blue light filters.

Firmoo sells a variety of glasses cases, cleaning cloths, and chains, which a person can add to their order before checking out. The company also offers a virtual try-on service, allowing people to see whether frames suit them before committing to a purchase.

FAQ

What is the return policy of Firmoo.com?

Firmoo.com offers a 365-Day Warranty covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. There is also a 60-Day Exchange & Return policy. Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. Only shipping fees will apply. Each order is eligible for a one-time exchange/return. The ''exchange order'' is not eligible for another exchange/return. If glasses are damaged on arrival, Firmoo.com takes full responsibility and can remake totally free or offer a full refund. If the glasses received are not what was ordered, Firmoo.com will take full responsibility if they have not fulfilled the order according to the order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings). If glasses are broken after wearing less than 60 days, Firmoo.com will take responsibility. If glasses have little defects that will not affect normal wear, and the customer would like to accept the glasses, Firmoo.com can send a voucher or partial-refund as compensation.

FAQ

How long does it take to receive my order from Firmoo.com?

The delivery time for orders from Firmoo.com depends on several factors. The processing time may take longer due to the complexity of the lens creation. Additionally, the delivery may be delayed due to public holidays. Typically, deliveries come in 1-7 business days from the time of processing, which can be up to a week, depending on the type of lenses needed. For standard shipping, the glasses should arrive 1-2 weeks after the order is placed. However, it's important to note that these timelines are estimates and actual delivery times may vary.

FAQ

Does Firmoo.com ship internationally?

Yes, Firmoo.com does offer international shipping. They provide Worldwide Shipping for their products. The estimated delivery time includes the processing time and shipping time. A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by Firmoo. Firmoo is unable to provide any refunds for VAT once the order is shipped out. VAT cannot be applied for coupons or discounts of any kind. For countries other than the US, a physical address is required.

FAQ

firmoo.com Return Policy?

Firmoo.com offers a 365-Day Warranty covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. They also have a 60-Day Exchange & Return policy. Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. Only shipping fees will apply. Each order is eligible for a one-time exchange/return. Please kindly note that the ''exchange order'' is not eligible for another exchange/return.

For the shipping policy, Firmoo.com offers free standard shipping on US orders over $69. If you need to return or exchange an item, you will need to pay the shipping costs and price difference for the new product. If you prefer to receive a refund, this is acceptable, however, shipping fees will not be refunded.

If there are any issues with the glasses, such as damage on arrival, receiving the wrong item, or defects, Firmoo.com will take full responsibility. They can remake the item totally free or offer a full refund. If you are missing parts or the glasses have little defects that will not affect normal wear, and you'd like to accept the glasses, they can send you a voucher or partial-refund as compensation. The glasses are covered if they are broken after wearing less than 60 days.

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